We have a long line out the door, 2 people on bar, 2 people (including me) on register, and one person in the lobby getting everyone's order. We're all huring getting people in and out with our legendaryyy service when I get this guy:
147xxxx: Hi, what did you order?
Cell phoned jerk: Yeah, well that's what I reported to Grady... yeah, exactly...
147xxxx: Excuse me, sir?
Cell phoned jerk: at around 8 or 9 I asked- ...yes... no, no, I agree wholeheartedly on tha- ... right,
147xxxx: Sir, I have to know what you ordered to ring you up
Cell phoned jerk: Yeah... haha oh of course
147xxxx: SIR
Cell phoned jerk: Well, I think she faxed it around 10
147xxxx: (to another partner) DO YOU KNOW WHAT HE ORDERED?
13xxxxx: I don't remember...
Cell phoned jerk: right...ha... At starbucks. STARBUCKS
147xxxx: ...if you want something you have to tell me what you ordered or get out of line.
Cell phoned jerk: grande cappuccino
He tossed a $20 at the counter while continuing his phone conversation, and I slammed the change down on the counter and wanted to shove that god damn phone in his mouth
Aug 14th
& I hope you were fired for being a...
147xxxx: Grande 2 pump toffee nut latte
whole milk genius: This is made with whole milk, right?
147xxxx: No... its made with 2%, sorry I must have not heard you say whole milk
whole milk genius: Well, whole milk is what's standard... I didn't say anything and I don't have to
147xxxx: Actually 2% is our standard
whole milk genius: I was a starbucks barista.
147xxxx: (CONGRATULATIONS! I'M SO IMPRESSED! PLEASE PLEASE SHOW ME HOW TO MAKE A LATTE!) ... Well, we changed it from whole milk to 2% almost a year ago... I'll remake it for you, but next time when you order remember that 2% is our standard
whole milk genius: hah- OR you remember that whole milk is MY standard!
loved the passive aggressive punch there at the end from this girl. If she even was a former barista, shouldn't she know that customers that act like this are god awful?
Aug 10th
Sorry, I totally forgot about our pay...
It was at the end of my exhausting 8 hr shift and at this point we weren't that busy. Another partner and I were getting the order for the 2nd girl in line who orders a java chip frappuccino (mocha frappuccino + tiny chocolateyy chunks/chips the size of like 1/2 my pinky fingernail) We tell her we can't make her that before we ran out of chips
Cheap Java Chip: You're out of chips?
Partner @ bar: Yeah, sorry about that, we can make it without the chips
Cheap Java Chip: You were out of them before so I think I should get my drink for free...
147xxxx: Ha sorry, we did run out before and haven't been able to get more because all the stores nearby are out as well
Cheap Java Chip: Ha... well I don't have to pay for it, right?
147xxxx: ... well, we could make with out the chips... which would make it a mocha frappuccino
Cheap Java Chip: ha wellll my friend gets her drinks for free when starbucks runs out of something...
147xxxx: ...the mocha frappucinno is good as well, we could put an extra pump or two of mocha in to get it more chocolaty.
Cheap Java Chip: ... (looks at me... looks at other partner) ... so what's the verdict.... I don't have to pay?
At this point I know that if I'm the one who's going to have to give her an answer, that answer is going to be NO WAY, GOD, YOU HAVE TO PAY IF YOU WANT SOMETHING - WOULD YOU GO INTO DUNKIN' DONUTS, AND IF THEY RAN OUT OF CHOCOLATE GLAZED SAY YOU WANTED A PLAIN ONE FOR FREE - NO YOU DON'T. and if you do you're a tool AND IF THEY GIVE IT TO YOU, CAN SB & DD GET TOGETHER AND DECIDE THIS IS NOT OKAY
Partner @ bar: uhm... alright... yeah okay, its on us...
This customer wouldn't have taken no for an answer. Even though I knew I should swallowed my pride and say YEAH OKAY WHATEVER YOU WANT - I'm so glad my coworker is amazing and mature enough to know that it wasn't worth fighting. What really baffles me is that there's not a huge difference between these two drinks! Its like... its like you have a chocolate cookie and a double chocolate chip cookie... and then you put them in a blender. If you were going to drink these blended cookies (I don't know why you would; maybe you're stoned and it sounds really delish) would you really notice the difference/care all that much if you had the other.
The sad thing is, when we run out of something a customer wants and then that customer is understanding and willing to try a substitute (i.e. out of coffee and taking an americano instead), I never charge them full price. I guess you have to really press the issue to save a bit. Other places don't do this - we do this as a nice thing, and I thought it was just... just strange to ask for it. eh, I might have just been in a bad mood.
Aug 6th
I suppose I won't forget now
Partner at Register: Hey what can we get for you?
Customer: Ah, she knows what I want (pointing to me)
147xxxx: (totally clueless) oh...ha yea...
Partner @Reg: Oh... what does she usually charge you for?
Customer: I think just a venti passion tea...(to me) or do you charge the lemonade in as well?
147xxxx: uhm... yeah, I usually do an iced venti passion tea lemonade.
Customer: Yeah, she's got it
147xxxx: (I don't... at this point I'm debating if I should just pretend I know and make it... or embarrass him - sorry you & your drink aren't that memorable - by asking him what I "usually always make" for him) & its always sweatened with uh-
Customer: Yeah, you always make it with the melon and-
147xxxx: and the raspberry, haha c'mon, I know it! (didn't know it, but the M+R combo in a PTL is common)
Customer: Ah, you never forget!
Aug 5th