& this hot chocolate... is hot!
Snotty Girl: I want a green tea lemonade
Coworker: Sorry we're out of the lemonade we use to make the ice tea lemonades. We do have the lemonade that we use for blended beverages, so you could have a blended green tea lemonade.
Snotty Girl: ...what?
Coworker: We have a somewhat thicker and more tart lemonade that we use only with ice to blend. (this all seems awfully complicated to explain. I wish I could just say okay, yeah we have that & then just make them the drink with the other lemonade. But I know that if we do that, we'll get THIS IS NOT WHAT I ORDERED! & I ALLLWAYS GET IT!! WHERE'S MY ICE TEA LEMONADE?!?! )
Snotty Girl: What's it?
Coworker: Its like a slushie tasting like lemonade and green tea.
Snotty Girl: ...Okay, I'll have that (I make the drink. she looks at it and goes back to the register) Oh. I DON'T want that. I didn't know it was going to be a slushie. (uhm... REALLY?!?)
Coworker: Alright... do you just want the normal green tea then?
Snotty Girl: Yeah... (I take her drink off of the hand-off counter and down the drain. After I replace it with her drink take 2, she takes it and puts a straw in it) actually... I know I'm being an asshole... what is the blended one you make for me like? I want that.
Jul 23rd
Sorry... I thought this concept was...
147xxxx taking orders down the line - not behind the counter: Good morning! what are you having today?
6th Customer on line: tall coffee
147xxxx: Okay, is that going to be it?
6th Customer: (doesn't answer.)
147xxxx: ...alright...(calls out order)
6th Customer: (comes over and shoves $2 at me)
147xxxx: oh, I'm sorry, I can't ring you up - I don't have a register, so I can't give you your change.
6th Customer: but my coffee is ready.
147xxxx: Yes, but the people in front of you were here before you
6th Customer: (sighs extreeeeemely loudly. Looks around impatiently before puts his $2 on the counter and takes his coffee out the door. By this time, he was next to pay. Thanks for the dime tip.)
7th Customer (aka best customer ever): Well... I guess I'm next! (DOLLAR TIP FROM THIS GUY)
Jul 22nd
Good morning! What CAN'T I get for you?
147xxxx at 5: 30am: Good morning - what can I get for you?
Really Nice Customer: I'll have an iced venti coffee
147xxxx: Actually, we're out of iced venti cups - I know thats kind of strange, but we ran out last night. We can give it to you in a tall and a grande or you can pay for a grande
Customer: okay... well then I guess... I'll have a grande iced coffee. & sweetned
147xxxx: uhm, to sweeten it we use a liquid syrup that dissolves in the cold coffee... but we ran out of that as well. Sorry. Do you want me to shake in your choice of sugar (like domino, splenda, etc), or do you want to try it with a flavored syrup to sweeten it.
Customer: yeah, I'll do a flavor... vanilla?
147xxxx: ...we're out. I'M SO SORRY those are like three basic things here and we ran out of them!
Customer: Ha, um its okay. I'll do hazelnut
147xxxx: okay! I always get hazelnut in my iced coffee, its good... okay so an iced grande hazelnut coffee? (nod) anything else?
Customer: yeah... what sandwiches do you have?
147xxxx: ...If I answer that I'm really going to ruining your morning...
Felt like such a douche. This is what happens when you come into work to find that you've run out of everything and a refridgerator is unplugged.
Jul 18th
I want my cake frappucino & you bet your...
Customer: I'll have an iced grande iced coffee... and can i get that 1/2 caf?
147xxxx: Yeah sure. (a minute later) Oh actually, I'm sorry - we don't have any decaf iced coffee at the moment. Is a regular caffeinated coffee alright?
Customer: Yeah thats fine. (a bit later) Actually, can you just give me a coupon for any free drink I want?
147xxxx: We could just give you a refund
Customer: okay... I guess
A bit after she's given her refund, I still see her standing around the handoff counter.
147xxxx: Sorry... did you not get your refund yet?
Customer: No, I got my money back.
147xxxx: Oh... then what are you waiting for?
Customer: Well, the iced coffee that I paid for. Since you don't have decaf, you're just going to give me regular...uhm remember...?
This whole interaction just seemed... really weird. And I was reminded of a story. Let me share with you guys. One time I saw a dress at H&M and loved it. I tried on two sizes - both fit, but the medium one fit a little better. Since there was a stain right on the front, I picked up another one - same dress and it said it was the same size. I brought it home and had a fashion show for myself. THIS DRESS WAS NOT A MEDIUM! It was significantly smaller. We're talking an extra small size here. What the hell?! The paper tag said medium as did the permanent one in the collar. So I took it back to the store, and the girl who was helping me told me it was marked wrong when it was made. She said that they had it only in an extra small and the other size I tried on.
"Do you want it in the other size or your money back?" What do you think she would have said to me if I responded with "both."
Jul 15th
Uhm... thanks?
As odd as it is, I get a significant amount of comments about my hair. Obviously, I don't mind it, but someone says something at least once per shift. I guess there's just something about me making your latte that makes you want to tell me my hair is pretty and like Felicity's (yesterday) and has gotten longer (two days ago). Today was the strangest interaction I've had concerning this.
Customer Husband: We really love your hair
147xxxx: Ha thanks - even though I have to wear this hat?
Customer Husband: Yeah yeah, but really - you should be proud
Customer Wife: We'd be proud
Customer Husband: We're proud... of you...
Customer Wife: (to husband) ...We're weird.
We laughed about it and they seemed like that cool married couple. I think they were kind of embarrassed that they went on talking without really thinking. Whatever, my coworkers and I had a good laugh about it.
Jul 12th
but I alllllways order this
147xxxx: Hi! What can I get for you?
Customer: grande soy chai frappuccino
147xxxx: Actually, we can't make frappuccinos with soy milk (except for the test market in austin, texas). We could make you an iced grande soy chai latte or a regular chai frappuccino.
Customer: What?
147xxxx: redo whole speech
Customer: No, I want a SOY chai FRAPPUCCINO. A chai. with soy. blended and cold. a soy chai frappuccino.
147xxxx: (OMG ARE YOU LISTENING AT ALL) As I said before we can't make that :)
Customer: What? (he FINALLY took his headphones out)
147xxxx: We can't make that for you
Customer: ...I ALWAYS get it and they make it for me...
147xxxx: Well, at all Starbucks we make our frappuccinos with a premade base. And for the Chai Cream Frappuccino, the base we use isn't soy.
Customer: I always get it with soy...
147xxxx: (NO YOU DO NOT - IT IS IMPOSSIBLE) Well at this store we can't make it that way for you.
Customer: Whatever, just make it.
147xxxx: (WHAT IS WRONG WITH YOU?! ARE YOU PAYING ATTENTION TO WHAT I'M SAYING AT ALL)Okay...(I threw a bunch of soy, some chai, and ice into a blender, and it came out kinda foamy, kinda chunky, and NOT looking like a frappuccino)... Here's your iced grande soy blended chai latte... HAVEAGREATDAY!
If I didn't want my job any more I would say No. No you don't order and get that drink all the time because we can't make it. Its like if you came in and asked for a root beer float. And if you do apparently always order and get your chai creame frappuccino with soy milk... then I hope you're not lactosentolerant because you must be getting it WITH OUR REGULAR NON-SOY CREAME BASE. or YOU'RE A LIAR. By acting this way, you aren't proving that you are better than me. You are proving that you're an IDIOT. HAVEAGREATDAY
Jul 8th